Store Credit & Gift Card Policy
What is a Elohai Store Credit Card?
When you return or exchange merchandise, you are issued a Store Credit Card (Elohai Gift Card). Store Credit Card are redeemable for merchandise only. As soon as we receive your return merchandise, please allow 5 business days to receive your emailed Store Credit Card from the date we receive your return.
What is a Elohai Gift Card?
A Elohai Gift Card is the perfect gift for that fashion-forward friend, family member, or special someone. Give the gift that fits their own style with Elohai Gift Card!
Online: Gift Cards are available in amounts of $10 or $250. Add a personal message for FREE with standard shipping.
In-Store: Gift Cards can be purchased in any amount up to $250.
What are your general terms and conditions for a Elohai Gift Card?
You can present the Elohai Gift Card at the time of purchase and the available amount will be applied toward your Elohai in-store or online purchase. The card does not expire and is redeemable for merchandise only unless otherwise required by law. We can replace lost or stolen cards upon presentation of proof of purchase if there is an amount remaining.
Who do I contact if I have an issue placing an online Gift Card order?
If you are experiencing a problem while placing a Gift Card order, please feel free to call 1-787-900-2204 for further assistance.
Ordering
Where can I purchase a Elohai Gift Card?
You can order that perfect gift here.
Payment
Do I have to pay sales tax on Elohai Gift Cards?
No sales tax is required for Elohai Gift Card purchases.
What are acceptable methods of payment to purchase my Gift Card?
We accept VISA, MasterCard, American Express, Discover, and Debit Cards for online Gift Card purchases.
Redemption
How can I redeem my Elohai Gift Card?
You can redeem your Elohai Gift Card one of two ways:
• To redeem your Gift Card in-store, present your Gift Card code number at the time of purchase and the available amount will be applied toward your purchase at Elohai store.
• To redeem your Gift Card online, enter your Gift Card code number at checkout and click “APPLY”. The available amount will be applied toward your online purchase.
If my total does not exceed the total amount of my Gift Card, will the remaining balance still be available for future use?
If your total does not exceed the amount on your Gift Card, the remaining balance will remain on your Gift Card for future purchases online or in store.
Can I redeem multiple Gift Cards in-store?
Yes, you can redeem multiple Gift Cards in store. Simply present your Gift Cards to the cashier at the time of purchase.
If my Gift Card does not cover the total balance of my online purchase, can I use another form of payment to cover the remaining balance of my purchase?
If the Gift Card you are redeeming does not cover the total purchase, you can use an additional method of payment. Please see payment options under the online ordering section for additional payment options.
Balance
How do I check the balance of my Elohai Gift Card?
To check your balance, simply click call 1-787-900-2204 or email us at web@elohaiboutique.com for further assistance.
Can I add to the balance remaining on my Elohai Gift Card?
At this time, you can’t add to the balance remaining on your Elohai Gift Cards. However, feel free to purchase a new Gift Card by clicking here.
Is there an expiration date on my Gift Card?
Elohai Gift Cards do NOT expire and are redeemable for merchandise only unless otherwise required by law.
What if my Gift Card is lost, stolen, or damaged?
If lost, stolen, or damaged, Elohai Gift Cards can be replaced for the remaining working balance with proof of purchase. The replacement value will be the unused value of the card at the time the loss or theft is reported.
Returns
How do I process a Gift Card return?
Gift Cards are not returnable.
Can my Gift Card be redeemed as cash?
Elohai Gift Cards are not redeemable for cash unless otherwise required by law.
How do I return merchandise purchased by my Elohai Gift Card?
We gladly accept returns/exchanges for merchandise purchased with your Elohai Gift Card. The return amount will be issued to a new Elohai Gift Card for your convenience.