What is this?

Is a Loyalty program for Elohai Customers. This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

How can I be part of the loyalty program, view my account or redeem my reward?

Log in to your account or Sign up a new account
Press the pink link that says "My Elohai Rewards" located at the bottom right of our site page.
You can earn points for all sorts of activities, and redeem them for great rewards. You can check your points balance and find more ways to earn points by simply log in or Sing up a new account. See your balance rewards or press the approved award and get a voucher code. Copy the code and paste voucher code in designated area during the checkout process to redeem your points... as easy as that!
...and Yes! you can earn or redeem your points visiting us at our Boutique located in Mayaguez, PR and shopping directly from us.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu of your loyalty point account.

How do I view my point balance?

Your point balance is on every page in the top bar.

How do I redeem my points?

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Your points have an approval period. You will only be able to use these points once 24 hours has elapsed. The approval period starts after the associated order has been paid. The points will appear as "pending" until 24 hours.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These points can be redeemed on rewards immediately

  • Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Not directly - please visit first the pink tab at bottom of screen and redeem your points for a voucher code which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.

*Coupon has no cash value, is not redeemable for cash. The Loyalty Program does not allow you to use your points to purchase merchandise from SALE department, unless in the same purchase you add a product outside the department SALE, such as a dress from the What's new department for example.

>Need more help?

Contact us by email: web@elohaiboutique.com or call 1.787.900.2204